Frequently Asked Questions
Where are you located and when are the sticks made?
We are located in San Diego, CA where the sticks are made and we make the sticks only when you order them.
How long does it take you guys to make the sticks?
Please allow up to 10 days for your order to be made and shipped.
How will I know when my order shipped?
You'll recieve an e-mail.
How are the sticks made?
Each pair of sticks are made from high quality, handpicked, handcut hickory trees from Ohio. Whether you order a base pair or a customized pair, we don’t whip out the saw and marker until you order. The slab is cut in our swellshop and one of our swellployees gets to handcrafting. We won’t bore you with the details of how each pair are individually placed on a lathe and then carefully tapered, sanded, and stained with quality control in-between. No robots, machines, or assembly lines. Just human touch. Thank us later if you break your hand over a stick. Dependent upon which pair you purchase-- a multi dye dip may be applied a couple times and hung out to dry in the fresh So-Cal air by the beach. Our bro’s at UPS pick up the sticks and do what they need to do to get them to you or your favorite music shop.
Do you have any sticks pre-made sticks that are laying around I can buy?
Yes, they are in the "2nd Beat" part of our shop. These were usually testers/paint processing errors/stamp error/ size errors, etc. Who knows but something happened and they are great to use.
You say you customize sticks, what can't you customize about a stick?
We can do anything but we are not putting personalized messages or names in sticks... yet. Everything else is customizable. Size/diameter of the stick, size of bead/taper, custom colors.
Do you have a return policy on the drum sticks?
You get the stick and you say, what? No problem. We’ll take it back within 14 days of you receiving it. The stick must show no signs of major usage and not be broken. You break your sticks within a week of receiving your order? We’re surprised. Send a photo to firstname.lastname@example.org and make sure our logo is showing. We’ll replace one pair free of charge, once. Once per order.
I know you guys sell new, used and vintage guitars, basses, drumsets, amplifiers, accessories, vinyl, books and the list goes on and on. Where are they?
I'm a drummer and want to be sponsored by SWELLGEAR, how do I go about that?
E-mail: Natasha@swellgear.net with your biography, pictures and social media links. Please allow 1-2 weeks for sponorship oppurtunties. We recieve alot of inquiries.
I own a business and would like to sell SWELLGEAR sticks, how do I go about that?
We are only allowing independently owned & smaller chain music shops to carry our sticks right now. Please e-mail: Natasha@swellgear.net and someone from our team will get back to you as soon as possible.
Why are sticks cheaper here and why am I able to get more pairs for the same price on your website compared to eBay, Amazon, Reverb, etc?
Unfortunately, when you sell through a middle man there are higher fees associated for the seller. If you order straight through SWELLGEAR we are able to save you money and/or get you more sticks for your money because there are no fees to pay a middle man.